Big Sky Lodges, Drynie Park, Muir of Ord, Scotland IV6 7RP
m: 07796 546861 | Telephone: 01463 870919
Email: ailsa@bigskylodges.co.uk

Terms & Conditions

Arrival & departure times

Bookings usually run from Saturday to Saturday and access to the log cabins for guests is from 4pm on the day of commencement of the holiday hire until 10am on the day of departure. The hiring party will be responsible for any cost incurred as a result of delayed departure.

Cleaning

Normal cleaning is included in the price. Excess cleaning may be charged for accordingly if the holiday cottage is not left in a reasonable condition.

Fuel

All fuel (oil, electricity, firewood) is provided free of charge .

Linen

All bedding – linen bed sheets and pillow cases, pillows, duvets and duvet covers – is included , as are towels (2 per person). During two week bookings fresh bedding and towels will be provided on the intermediate Saturday of the stay.

Laundry and clothes drying facilities

Each log cabins has its own washing machine and an indoor clothes drying horse. There is also an outdoor clothes line.

Losses and damages

Losses and damages that occur during the holiday hire period must be paid for by the hiring party. Every effort is made prior to guests’ arrival to ensure that everything is in place. Should something be missing or broken it is in your own interest to notify us as soon as possible so that matters can be rectified.

Parking

There is parking right next to the holiday cottages. Maximum two cars at each log cabin. In snowy or icy conditions the driveway may be impassable and cars will have to be parked at the top of the driveway. Access to the log cabins is then by foot and the furthest distance is to Eagle Lodge – about 150 metres.

Pets

Maximum one pet per log cabin. There is a £25 surcharge to cover extra cleaning and wear and tear. Tick the “pets” box on booking form. Price displayed includes £25 charge. If the charge is not paid when booking then the cost is £50 – to be paid on arrival.

Pets are only accepted on the strict understanding that they are kept on a lead; exercised away from the log cabin and garden area; all fouling to be removed immediately. Pets are not permitted in the bedrooms or on the furniture. Nor should pets be left alone in the house as this can result in considerable damage to the house and distress to the pet.


Booking Terms and Conditions

Cancellation

If you cancel your holiday your payment(s) will only be refunded if we can re-book your log cabin. A £25 administration fee will be deducted from any refund. We strongly recommend that you take out an insurance policy (usually available through a travel agent or insurance broker) to cover the cost of cancellation of your holiday by you for any reason. We cannot move your booking to an alternative date.

The balance

The balance due must reach us at least 5 weeks before the log cabin hire start date, otherwise your booking may be lost and the deposit forfeit.

Payment for last minute bookings

To book a log cabins less than 5 weeks before the holiday hire start date the full amount payable is due at the time of booking. The payment is non-refundable.

Change of holiday dates

This is not ordinarily accepted but in exceptional circumstances a change of holiday dates may be accepted where possible, subject to a minimum administration fee of £25

Size of party

The number of guests stipulated for each log cabin must not be exceeded under any circumstances, A maximum of 6 guests allowed in each lodge. No groups of guests aged under 25. Infants (i.e. those 2 years old or under) will not count as guests as far as numbers are concerned but those 3 years of age and over will.

Signatory

The person who completes the booking form must be over 18 years of age and realize that in doing so they agree to accept responsibility for the hiring party and accept the conditions of hire on behalf of all those listed.

Hirer obligations

Hirers are expected to take reasonable care of the log cabins and ensure that it and all the equipment in it is left clean and in good working order.

Breach of Contract

If there shall be a breach of any of these conditions by any of the hiring party the owners (or their agents) reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the owner.

Refunds in the event of unavailability of the holiday cottage

Should for any reason beyond our control (e.g. fire, vandalism etc) the log cabin not be available for the date booked then any charges paid in full by the hiring party will be refunded in full. The hiring party will then have no further claim against Big Sky Lodges

No liability

Big Sky Lodges cannot accept liability for any injury, accident, damage, loss, expense or inconvenience, whether to person or property including cars, which members of the hiring party or any other persons may suffer or incur that arise out of the log cabin hire, or is in any way connected with it.

Complaints procedure

We hope that your holiday will be an enjoyable experience and that the need to complain should not arise during your stay. However should it be necessary to complain we would ask that complaints be made during the stay so that they can be investigated immediately. In no circumstances can compensation be made for any complaints that are made after the holiday hire has ended, or where the hiring party has not allowed Big Sky Lodges to try to put matters right during the stay.

Cancellation Insurance

We would advise hiring parties to take out insurance cover against the eventuality of cancellation or curtailment of the log cabin hire, and also to provide security against damage, losses and injury.

Eligibility

We offer self catering holiday accommodation and therefore reserve the right to make the final decision as to acceptance of any booking, regardless of how the booking is made if we feel that our accommodation is not suitable for the proposed use. We welcome enquiries from genuine groups of holiday makers and certain long term lets.

Your agreement to these conditions of tenancy is assumed when you make full payment for your holiday.